Archived posting to the Leica Users Group, 2000/07/16
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]So, since when is the United States not part of the International community? All the rationalizing here doesn't matter when you have a customer that buys products in good faith and expects to be treated fairly. There is nothing in the terms of Leica's international warranty that excludes the USA. Enforcement of the distribution channel should be transparent to customers. Leica sells a high quality, high cost specialty product. Customers should be handled with the utmost care. Lexus has built a business on that philosophy. Thier service is legendary. Leica should take a cue from them. - --Jim - ----- Original Message ----- From: "Bud Cook" <budcook@attglobal.net> To: <leica-users@mejac.palo-alto.ca.us> Sent: Monday, June 19, 2000 5:10 PM Subject: Re: [Leica] LEICAUSA: That ain't no customer, that's.... > I once bought a Leitz product from a well know mail order dealer in the U.S. > and I knew it was essentially a gray market item. I asked him about a > warranty and he said I could always send it to Canada using the > International warranty. > > My assumption has always been that if you want Leica USA to fix something > under the International warranty, you had to prove you bought it outside the > U.S. > > It's up to the buyer and seller to make sure there isn't any confusion about > what's going on. > > Bud > > >