Archived posting to the Leica Users Group, 2003/01/13
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Bizarre system I say. Oh well. Thanks for the insight. Frank On Mon, 13 Jan 2003 13:01:55 -0700 John Collier <jbcollier@shaw.ca> wrote: > Assuming that repairs are possible outside > Germany* then a Leica item > can be repaired at any official repair depot > during its warranty > period. Passport coverage repairs are only > available through the > issuing distributor (this may have changed what > with so many > distributors now offering a passport warranty). > If you bought an item > in France but send it to Leica USA for warranty > repair, they would > first check with the French distributor to make > sure it was an official > import. If so, they would repair it free of > charge though their own > warranty repairs may have a higher priority. If > it was a grey** item, > then they can either repair it and bill you; > or, ship it to Germany, at > your expense, for Leica AG to do the repairs. > > After the warranty has expired it is a straight > fee for service > regardless of how the item was distributed. > > John Collier > > * I have heard that all Asph lenses go to > Germany for repair. Whether > this is true or not, I do not know. > > **Grey items are sold by unofficial > distributors. Unofficial > distributors maintain no repair or parts depot, > have no country wide > sales staff and so are able to sell the gear > for a lower price. > Warranty repairs are carefully tracked and part > of the expense is borne > by the official distributor. The official > distributors either bill each > other for that portion when they do another's > warranty repair; or, have > reciprocal repair agreements. Grey distributors > are not a part of any > of this and it is not fair for the official > distributor to be stuck for > the bill so to speak. Why Leica sells to > unofficial distributors is a > question I cannot answer nor have I been able > to receive an answer from > the unofficial distributors on this list. > > Note to Austin before he gets riled up: This is > an explanation of > current practice NOT an apology for it. > > On Monday, January 13, 2003, at 12:00 PM, Frank > Farmer wrote: > > > If you purchase a non-passport (or non-US) > lens can/will Leica in NJ > > still > > repair the product under warranty (if any > remains) or as a service for > > pay (if > > warranty has expired)? Perhaps a stupid > question, I was just > > wondering. > > -- > To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html