[Leica] Fwd: A clarification of warranty repairs requested.

[John Collier <jbcollier@shaw.ca>]

I was very upset to be told on this list that cameras and lenses 
purchased through official channels in one country would not be given 
warranty repairs in another. The advantage of buying official imported 
gear would vanish in my opinion. I finally got around to emailing Leica 
US and please find my email and Roger horn's reply below:

Begin forwarded message:

> From: "Horn, Roger W." <roger.horn@leicacamerausa.com>
> Date: Thu Jan 30, 2003  12:31:49 PM America/Edmonton
> To: John Collier <jbcollier@shaw.ca>, "Olesin, Brenda" 
> <brenda.olesin@leicacamerausa.com>
> Subject: RE: A clarification of warranty repairs requested.
>
> Dear John:
> Any Leica products purchased from an authorized Leica dealer with the 
> warranty of that country would be covered by Leica, regardless of 
> where you are in the world. In other words, if you purchase an M7 from 
> an authorized Leica dealer in Germany, and the Leica warranty is 
> properly stamped by that German dealer, we will cover any repairs 
> necessary in this country.
>
> If you need any further clarification, please do not hesitate to 
> contact me at the number below.
>
> Best Regards,
>
> Roger W. Horn
> Leica Camera Inc. / President
> 156 Ludlow Avenue / Northvale, NJ 07647
> www.leica-camera.com/usa / Roger.Horn@leicacamerausa.com
> Tel 800-222-0118 ext. 212 / Fax 201-767-1591
>
> -----Original Message-----
> From: John Collier [mailto:jbcollier@shaw.ca]
> Sent: Thursday, January 30, 2003 2:18 PM
> To: Olesin, Brenda
> Cc: Horn, Roger W.
> Subject: A clarification of warranty repairs requested.
>
>
> To whom it may concern,
>
> I have been told by a Leica US dealer that only cameras and lenses
> imported and sold by Leica US can have warranty repairs done in the US.
> All cameras and lenses purchased through other country's distribution
> networks will be returned to Leica Solms for any warranty repairs. This
> dealer claims to have this information directly from Leica US. I am not
> talking about grey market cameras but cameras sold through proper
> distribution channels in other countries.
>
> This concerns me greatly as I travel with my Leica gear. I want to be
> able to have warranty repairs on my Leica US gear done where it is
> convenient to me in the most timely manner possible. If I am traveling
> with Leica US gear that cannot have warranty repairs done anywhere but
> in New Jersey or Solms, you can see that this will be a great
> inconvenience.
>
> I am hoping that this dealer is misinformed on warranty repair matters
> as this would significantly affect my future purchasing decisions. Up
> until now I have always bought officially imported equipment from the
> country I am residing in because I want the security of world wide
> warranty coverage. I can see no benefit to buying officially imported
> gear that can only be repaired at one or two places in the world. Could
> you kindly clear up this matter for my peace of mind?
>
> Yours Sincerely,
>
> John Collier
>

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