Archived posting to the Leica Users Group, 2003/02/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Dear LUG'ers: In response to recent inquiries, controversies, and/or questions about Leica warranties, I am posting the following info. This info is based on direct discussions with Leica USA top management, and on the actual texts of Leica warranties. Any questions that we can answer for you, please respond directly off-list at kitmc@acmefoto.com. ===== Leica provides full international warranty coverage for all its products as outlined in the warranty cards supplied with and specific to those products. Warranties are full and valid as long as the product is sold through an authorized Leica dealership. Each Leica product is shipped from the manufacturing facility supplied with an international warranty card that outlines the terms of the international warranty for that product. Regardless in which country you purchased your Leica product, any authorized Leica dealership or agency, worldwide, is authorized and capable of taking in the product for warranty service. Any of those authorized dealers or agencies will consult with Leica to determine the best way to cover the warranty issue to best serve the customer, whose satisfaction is their first priority. Leica, at its discretion, will determine the best way to handle each warranty issue, case by case, but always with the customer's needs as the first consideration. Only products imported officially into the U.S. by Leica USA carry the USA Passport Protection Plan (for M and R Cameras and Lenses) or the USA Lifetime Sport Optics Protection Plan for optics covered under that plan. USA Passport-protected products enjoy additional coverage over and above the warranty coverage offered by the international, or Leica factory, warranty. As you know, the Passport Plan offers three years of enhanced protection for your M and R cameras and lenses; for binoculars and scopes covered by the Lifetime Sport Optics Protection Plan, the coverage is, as the title of the plan states, for the lifetime of the user. Though the USA Passport Protection Plan is not available for products purchased from non-U.S. authorized dealers, any Leica agency worldwide will help you if you experience problems with your Leica product, as all Leica products are covered under the international warranty. Again, how Leica handles the repair or replacement of the product under the terms of the warranty is at its discretion (where the equipment is sent for repair, which Leica agency defrays the cost, etc), but the customer's needs are again the first priority. For your own protection, while traveling, carry your warranty card or warranty registration (international or USA Passport) so that you can present this verification to the agency in question should you experience any problems during the warranty period. The official texts of the USA Passport Protection Plan, Lifetime Sport Optics Protection Plan, and Leica extended warranties are all available at our Web site, at http://www.acmefoto.com/cgi-acmefoto/ACMstore.cgi?user_action=link&link=warr anty. (If you have issues accessing this URL because of its length--the content is dynamic, so therefore the long URL--either cut and paste the URL into your location bar of the browser, or simply visit www.acmefoto.com and click on Warranty at the base of the page.) The bottom line is: As long as you purchase from an authorized dealer, Leica will support you, no matter where you are, and in the way that best balances your needs with their ability to provide the best repairs on the equipment in question. Regards, Kit McChesney - -- acmefoto | acme online sales, inc post office box 777 | louisville, colorado 80027 usa www.acmefoto.com | kitmc@acmefoto.com tel +1 303.664.0684 | fax +1 303.664.0685 - -- - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html