Re: [Leica] Warranty Issues

[Rolfe Tessem <rolfe@ldp.com>]

Austin Franklin wrote:
> John,
> 
> I asked THREE people who have new in box Leica USA bodies, and not one of
> them came with anything but the Passport "plan".  Can anyone who has an
> official Leica USA M6/M7/R8 etc. verify that you in fact ALSO have an
> International Warranty alongside the Passport "plan"?
> 
> Regards,
> 
> Austin

Yes, I recently bought an R9 and aside from the Passport, which the 
document by the way refers to as the "Passport Plan and Limited 
Warranty", there is another document in the box called the "Warranty Card".

It is written in several languages and includes the addresses of Leica 
service centers worldwide. I believe this is what people are referring 
to as the "International Warranty". It also has a sticker and a bar code 
on which are imprinted the camera serial number and model number.

Here is a quote from that document:

"Alongside your statutory warranty rights towards your distributor, you 
will also receive a three-year warranty from Leica Camera AG for this 
camera, according to the condtions below. The Leica guarantee dos not, 
therefore, affect your legal rights as a consumer under relevant 
national law, nor the consumer's rights in terms of the dealer, as 
detailed in the sales contract concluded between the two parties.

Yours sincerely,

Leica AG"

It then goes on to list several normal exclusions, such as abuse,  but 
notably includes the following under "Conditions of the Extended Warranty":

"6) Tourists may, if required, make use of the agency of the country in 
which they are travelling (within the terms of the extended warranty of 
the Leica Camera AG) by presenting the Warranty Card"

By Warranty Card, they are clearly talking about this black document, 
not the Passport document. I must admit that until this discussion 
erupted, I hadn't even looked at this document -- it was sitting in the 
box in a corner of my basement.

Hope this helps,

Rolfe


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Rolfe Tessem      |     Lucky Duck Productions, Inc.
rolfe@ldp.com     |     96 Morton Street
(212) 463-0029    |     New York, Ny 10014

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