Archived posting to the Leica Users Group, 2003/02/10

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Subject: Re: [Leica] REAL questions about warranty
From: John Collier <jbcollier@shaw.ca>
Date: Mon, 10 Feb 2003 20:19:11 -0700

I am sorry Austin, I do not seem to have made myself clear. Many camera 
companies have multiple authorized repair depots around the US; 
however, Leica only has one in New Jersey.

John Collier

On Monday, February 10, 2003, at 05:54 PM, Austin Franklin wrote:

>
>> Warrantee repairs can only be performed at the
>> distributor's repair depot.
>
> John,
>
> Why do you say that?  It is clearly not what the warranty card says.  
> It
> says, and I quote "A Leica Camera agency".
>
> And, Sal posted this:
>
> "He said when they receive a piece of equipment which was NOT imported
> into the USA by them, but arrives with a properly stamped international
> warranty card. They e-mail the Leica franchise holder in the country of
> origin to check if it is valid, and if it is, they repair the item for 
> the
> customer without charge."
>
> Which indicates that Leica US would repair ANY Leica gear with a proper
> warranty card.
>
> Austin
>
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