Archived posting to the Leica Users Group, 2003/03/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I'm with you, John. A little give and take and understanding goes a long way in service/client relationships. I should know as I warranty my work forever unless there is a real sign of abuse by a customer. Ken Ruth has paid for shipping back to him when a shutter wasn't synched properly after a CLA. Had that camera had that problem after a year, I would have expected to pay for an adjustment. Im my situation with Focal Point, there was obviously something wrong with the repair. I approached John in a timely manner, and a pleasant one, 'cause I know how I like to be treated in that situation. He brushed me off at the 9 month point, then washed his hands of the whole thing at 12 months and two weeks. I RARELY use this lens and it was never in a glove box of an auto, or baking on the rear deck of my 544. Literally used for 72 exposures. Regards, Patrick - --- John Collier <jbcollier@shaw.ca> wrote: > These are general statements arising from but not > based on anyone in > the below situation: > > The best are not just known for how good they are > but also how well > they deal with their problem repairs. EVERYONE MAKES > MISTAKES OR MISSES > THINGS. The best may make fewer but they still make > them. I judge my > repair experts by how well they do with their very > occasional problems. > When you work on cameras that are up to eighty some > years old, there > will be problems and come backs. If your repair > person is a grumpy sod > who NEVER makes mistakes, I suggest you find someone > else. > > I judge customers by how well they handle service > problems with their > gear. Service problems will arise PERIOD. If you are > a grumpy sod who > blames everything on the last person to touch your > gear, you will never > get to be a repeat customer of mine or anyone else. > Lighten up! > > John Collier > > > On Wednesday, March 19, 2003, at 04:30 PM, Austin > Franklin wrote: > > > Patrick, > > > >> I did have a Canon 50 f/1.2 screw mount lens > serviced > >> by Focal Point. Apparently, VanStelten used a > GREASE > >> with a high viscosity. It migrated over a period > of 9 > >> months, and a total of TWO rolls of film using > that > >> lens, no extreme temperatures either in use or > >> storage. Because it wasn't oil, the grease > caused the > >> blades to bind and rendered the lens unuseable. > Even > >> under examination, because of the use of grease > and > >> not oil, there was no shiny telltale sign. Your > case > >> is totally different, but mine is an example of > >> improper repair technique, and probably improper > >> volume of lubricant. > > > > This is an astounding story, Patrick. John is the > best known lense > > repair > > expert on the planet. This is the very first, out > of hundreds of > > people > > I've known use him, that I've heard a thing bad. > > > > Did you call him and ask him about this? If not, > why not? If so, > > what was > > the rest of the story? I just can't imagine him > doing as you suspect, > > "botching" a repair, or him not making it right > for you if in fact he > > was at > > fault for some reason. > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html __________________________________________________ Do you Yahoo!? Yahoo! Platinum - Watch CBS' NCAA March Madness, live on your desktop! http://platinum.yahoo.com - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html