Archived posting to the Leica Users Group, 2003/03/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Then I have an Epson story for you. One day, I decided to stop in at Epson in Long Beach, as I had business in that part of town that day. I wanted to see a demonstration. I was told to take a hike by the male receptionist. No show room, very few brochures, and no sales personnel to handle my questions. I was told to go to the retailer to see their products. Well, as anyone with even the IQ of an imbecile knows, no one these days demonstrates anything. The retailers in LA, CA just like to show it down your throat and have you call customer service with any problems. Then, there is the highly questionable Epson practise of sending you a reconditioned replacement for the new one you just bought that wasn't working. Slobodan Dimitrov Martin Howard wrote: > > I've just come off the telephone with Canon technical support. I had > been using a paper trimmer to cut my 8.5x11" paper in half (getting > 5.5x8.5" paper) and then using the Custom Paper Size available in Mac > OS X to specify a custom paper size (at 5.5x8.5" with 0.12" margins all > around). > > Then, using the Photoshop "Print with Preview..." I checked to see that > everything looked good. It did. I printed. > > What I got was 2/3 of my image offset about 3" in along the 8.5" > dimension, and 0.25" along the 5.5" dimension. > > So, I saved a "preview" as a PDF and opened in Acrobat and printed from > there (on my custom paper size). Same result. > > I checked the Apple support site to see that I was setting custom paper > size correctly. I was. I was following the recommended procedure for > doing this. > > So, I tried the Canon technical support web site. Unavailable. > However, when I registered my i950, they sent me back an email with a > technical support telephone number in it. I called this. > > After waiting for 30min in a queue, I got hold of someone who was > supposedly the Mac expert. I told him my story. He sounded confused. > He asked me if it worked when I printed on 5x7" paper. I told him it > did, that the problem was when I was specifying custom paper sizes > (5.5x8.5"), and I'd isolated the problem to the printer driver that > seemed to be doing something odd. > > His claim, to which he stuck regardless of the amount of logic or > reasoning that I tried with him, was that since the printer printed on > 4x6", 5x7", and 8.5x10" paper correctly, there was nothing wrong with > the driver. Nevermind that the custom paper size is a feature built > into the operating system and Canon claim that their product is > compatible with that operating system. Nevermind that they no-where in > their documentation does it state that you *cannot* use custom paper > sizes. He adamantly maintained, like a broken record, that there was > absolutely nothing wrong with their printer driver and that, therefore, > it was not his problem and he was going to do nothing to help me. > > I thanked him for his time and told him that I was considering buying > an Epson printer instead. "I'm sorry you feel that way," he claimed. > Yeah. Well. Guess why I feel that way? > > So... if you imagine that you will ever need to talk to technical > support personnel when buying an inkjet printer, I would recommend that > you take into consideration that those at Canon -- at least their "Mac > expert" -- is about as helpful as a parachute in a diving bell. > > M. > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html