Re: [Leica] OT, But not really; Customer Service

[Henry Ting <henryting10@yahoo.com>]

That's A++++ customer service. Quite often we identify
the people of the company we deal with, but in reality
its the company and how its managed. Fulfillment for
parts and service is the key to customer support and
in our global economy, the logistics of achieving that
level is not easy. How many times we have been to the
bank and been told the snafu is the computer and that
seems to shed the responsibility of the establishment.
I always get annoyed when they feed me that kind of
excuse because there are always human beings being the
computer and that tells me, they did not do their job,
or more appropriately, the management didn't either.

- --- "SonC (Sonny Carter)" <sonc@sonc.com> wrote:
> There has been a lot of LUG talk the last few days
> discussing what
> should happen in a perfect world.
> 
> I'd like to tell you about a good experience.  It
> has little to do
> with Leica, except we  use this little pick-up truck
> to go places we
> want to shoot.
> 
> In 1995, my father bought an S-10  pickup, and for
> various, mostly
> health reasons, barely drove it.  Last year he gave
> the truck to my
> son with barely 6000 miles on it.  Nicely equipped,
> it has been Adam's
> pride and joy.  (I'm getting to the point, really)
> 
> As you may know, he commutes 15 miles each way a day
> to his afternoon
> job at a crawfish farm,  
> http://www.sonc.com/paw2/crawfishtraps.htm
> (leica content)  and on the way, the tailgate ridge
> of the Duraliner
> bed insert flew off.
> 
> Last Monday, we emailed their customer service, and
> asked the price of
> a replacement.  Yesterday at lunchtime, the UPS guy
> was at my house
> with an entire new tailgate assembly, prepaid, and
> no invoice.
> 
> Remember, this bedliner was purchased in 1995 .  One
> of my best
> experiences with any company.  Duraliner, made by
> Durakon.
> http://www.durakon.com/products.asp
> 
> Regards.
> 
> SonC
> http://www.sonc.com
> 
> 
> --
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