[Leica] The Latest on the LUG Yearbook International Shipping Problem

[jshul at comcast.net (Jim Shulman)]

Don't you hate it when you try to call a company, and they do their best to
hide their phone number?

That's what happed with blurb.com.  Since I have an inherent distrust of
e-mailed complaints, I began with a search to find the blurb.com number.
Got it, and after navigating their voice mail system left a message on the
CEO's phone, noting that a) their books look great b) their shipping stinks
and c) they're in the process of enraging a group of very intelligent, very
influential and talkative international photographers.  Since most of their
books seem to center on photography, it would make sense to placate
photographer customers.

Rec'd a nice call back today from Greg Dotson, SVP Product Development.  He
said what others have heard: there's a problem with UPS's international
shipping charts,that precludes international shipments until it's fixed by
UPS.  No idea if that's a day, a week, or a month.

To reach Greg, there's his e-mail:gdd@blurb.com

I encourage all non-US customers to e-mail him and let him know that
blurb.com really does need to get its international act in gear.

Best
Jim Shulman
Bryn Mawr, PA