Archived posting to the Leica Users Group, 2007/01/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]In the US at least, you cannot sell an item as new if it has been refurbished by the manufacture, even if returned to the manufacturer with a defect. It must be sold as a refurbished item or as a demo, but not as a new item. Gene -------------- Original message from Hugh Thompson <hewthompson@mac.com>: -------------- > Douglas - there is no sign on the body that this replacement unit had > been returned by an earlier customer. > > In my case I have a dealer who "works" for the client, and he takes a > personal interest in this type of issue. > > ..... for me proof is in the use, the replacement camera is working > very well so far, with a good battery. > > Hugh > > On 19-Jan-07, at 9:45 AM, Douglas Sharp wrote: > > >> On Jan 18, 2007, at 10:22 PM, Hugh Thompson wrote: > >> > >>> Dealer told Leica we needed a replacement, and it arrived on > >>> Wednesday. Strangely enough, with an earlier Serial Number. > > I suggested a long time ago that Leica would do this (in jest, and > > about the DMR to be quite honest): Still in jest, I hope. It's a > > clever way of making people think you've produced more cameras than > > you actually have. > > > > 1) send out cameras with known defects to your customers and let > > them praise you for having them available on time. > > 2) The first cameras are returned to have the defects "repaired" - > > waiting time several weeks > > 3) Quick repair and back to the next customer on the list (hence > > the earlier number) > > 4) Send a letter to customer from 2 saying : alternative 1: we are > > sending you a replacement (actually a camera from someone else who > > suffered earlier than you under 2, or Alternative 2: we are afraid > > the repair may take longer, please bear with us (meaning - we > > haven't got a backlog of returns yet) > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information