Archived posting to the Leica Users Group, 2009/11/01
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Leica listens to its customers? This is certainly news to me. :-) I can't speak of other CEOs, but Leica is much better without Steven K. Lee. Given his heritage, he should seek a new career in gold mining or railway construction. ;-) My Leica friends and I opened another bottle of 1999 Roederer Cristal Rose this evening to celebrate SKL's departure. J On 11/1/09 11:33 PM, "Frank Filippone" <red735i at earthlink.net> wrote: > I would think of my criticism as both constructive and market driven.... > not > a bad combination to listen to, if I were Leica...... > > Companies tend to think that they know what is best. The problem is that > sometimes they get tunnel vision or desperately believe their own marketing > hype. > What they need to do is to listen to customers, objectively evaluate the > criticism, and take action. A hard but necessary corporate survival > reality. > > If I can be a voice of the user, if only 1 user, and make what are > constructive criticisms, I will. > > And make no apologies for it. > > > Frank Filippone > red735i at earthlink.net > > Anything else would be foolish since it would satisfy a tiny number of > vociferous critics and jeopardise the future of the business. > Frank F has been criticising Leica along these lines as long as I have > been on this list, which is probably about 10 years now :-) > > Frank D. > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information