[Leica] Received M8 & lenses repaired/adjusted by Solms

[geordiepete211 at yahoo.co.uk (Peter Cheyne)]

> Hi Geoff,
>
> thanks for your comments, but I am not pleased with the 100 Euro so- 
> called discount from 414 Euro per lens plus an apology from Andrea.   
> I went ahead and OK'd the work despite the 628 Euro price hike from  
> what I was initially told because I trusted Leica would do the job  
> well.  That faith, this time, for this job, was misfounded.   
> Besides, the so-called discount is not a discount if I was told I  
> would not be charged for that work.  I think in US English this is  
> called 'the old switcheroo'.  She not only assured me that adjusting  
> the focus would be free, she encouraged me to send the lenses to  
> Solms.  But it didn't end up as she said it would.   Instead of  
> paying 0 Euros, as she assured me, I got to pay 628 Euros.  For  
> shoddy work.  I can justify calling it shoddy in that the 90mm lens  
> came back worse than when I sent it.  Nothing to smile about on my  
> end.  I learned a (pricey) lesson that a trusted independent repair  
> job is the better option.
>
> A couple of days since I e-mailed Solms Customer Services and I just  
> have to wait for a reply.  I'm not going to be very satisfied with  
> sending the lenses back and waiting for a month or two to get them  
> back, because they should have done the job right first time.  I am  
> not confident that sending them back to Solms and waiting will  
> result in the job being done well.  I am left with the feeling that  
> I would have to complain quite strongly, more than once to make sure  
> the message gets all the way through, properly, to the technician  
> that I know the job was not done properly first time and I really do  
> want it done properly now.  I would be happier sending the lenses to  
> CRR, UK, when I am in England this August.  I want to ask Leica for  
> a refund on the payment I made for the lens adjustment, but they  
> might well prevent that with red tape and excuses.  I hope they are  
> not stalling to reply while waiting for my credit card payment to  
> come through.  Nathan's idea of stopping the payment is sinking in  
> as a reasonable idea now.
>
> Peter Cheyne