Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Good Leica experience. I sent an out of warranty S2 whose top OLED had faded to NJ, who in turn sent it to Germany. They sent back a receipt stating the camera should arrive back soon, forget the exact date, total time around a month. No charge for the repair as it was a known problem, and they are also cleaning the sensor and mirror, and replacing the covering on the body for no charge. The camera had been used quite a bit for five years, including a few months by ten students in an art museum, and always functioned fine except for the OLED. John On 6/10/15 3:07 PM, Steve Barbour wrote: > >> On Jun 10, 2015, at 1:36 PM, Robert Adler <rgacpa at gmail.com> wrote: >> >> I'm wondering, now that there are these new Leica stores everywhere, if >> they are the place to go for better customer service? > > > try K Mart? > > > s > >> >> On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote: >> >>> remember when buying from a local dealer was a good thing for service? >>> >>> was i wrong all along? >>> >>> ric >>> >>> >>>> On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> >>>> wrote: >>>> >>>> Similar story with me and Olympus going on right now. Sent a camera in >>> through a camera store. That was three weeks ago and still no estimate. >>> I >>> tried e-mail and talking to them and basically the will not talk to me >>> since the camera store is the customer, not me. Even though I own the >>> camera. Finally made some progress yesterday, so we'll see if they send >>> an >>> estimate or hopefully extend the warranty about 3 week and cover the >>> problem. >>>> >>>> Aram >>>> >>>> -------------------------------------------------- >>>> From: "Mark Rabiner" <mark at rabinergroup.com> >>>> Sent: Wednesday, June 10, 2015 7:19 AM >>>> To: "Leica Users Group" <lug at leica-users.org> >>>> Subject: Re: [Leica] OT Sensor rot >>>> >>>>> You can start by having your camera store send it in for you then >>> calling >>>>> Leica and seeing what kind of response you get. As the camera store in >>> this >>>>> repair transaction is their customer not you you'd be lucky if they >>> took the >>>>> call at all. I wouldn't! >>>>> A lot of years on the Lug and I'm trying to remember someone having a >>> camera >>>>> store send in their Leica to Germany instead of just sending it >>> themselves.. >>>>> I think this is a first. >>>>> >>>>> >>>>> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: >>>>> >>>>>> And it is stories like this that would actively stop me buying a >>> digital Leica >>>>>> of any kind. OK, all cameras are liable to need a new sensor, and no >>> camera is >>>>>> immune from that, but poor customer service like this has no >>>>>> excuses. >>>>> >>>>> Gerry >>>>> >>>>> Gerry Walden >>>>> 023 8046 3076 >>>>> >>>>>> On 10 Jun 2015, at 07:43, >>>>>> Herbert Kanner <kanner at acm.org> wrote: >>>>>> >>>>>> Here?s the final ending of the M9 >>>>>> sensor rot story I phoned Leica this morning (about 3 PM their time) >>> and for >>>>>> the first time the phone was answered by a very snarky woman. All she >>> would >>>>>> tell me was that my camera needed a new sensor. When I asked to speak >>> to the >>>>>> technician, she said customers don?t get to speak to technicians. When >>> I made >>>>>> reference to an upgrade to an M 240, she said that since a camera >>> store sent >>>>>> it in, I had to speak to the camera store!!!. >>>>>> >>>>>> So, I phoned Keeble and >>>>>> Shuchat, and the nice chap there told me that technically, she was >>> right, but >>>>>> !!! He also said that they had also asked the store to send in a >>> picture >>>>>> showing the fault. He wondered why they couldn?t put a card in the >>> camera and >>>>>> take a picture themselves. So, he promised to make inquiries of Leica >>> as to a >>>>>> deal, and would phone me, probably tomorrow. To my surprise, he phoned >>> me this >>>>>> afternoon with the info. a) I can get an upgrade to an MP for around >>> $350 (I >>>>>> don?t remember the exact price, because I didn?t care) or b) an >>> upgrade to an >>>>>> M 240 for $3000. I decided this afternoon to accept that offer, and >>> will phone >>>>>> K&S tomorrow morning. I?ll just consider it my 93d birthday present. >>>>>> >>>>>> >>>>>> Herbert Kanner >>>>>> kanner at acm.org >>>>>> 650-326-8204 >>>>>> >>>>>> Question authority and the >>>>>> authorities will question you. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>>> On Jun 9, 2015, at 1:31 PM, John >>>>>> McMaster <john at mcmaster.co.nz> wrote: >>>>>>> >>>>>>> Leica have moved back to Wetzlar >>>>>> ;-) Also should Kodak get some of this blame, it is not as if Leica >>> made the >>>>>> sensors.... >>>>>>> >>>>>>> john >>>>>>> >>>>>>> -----Original Message----- >>>>>>> >>>>>>> Herb, that's >>>>>> not customer service, that's terrible treatment. >>>>>>> >>>>>>> I'd want a very good >>>>>> M240 upgrade discount to compensate. If Leica want to continue to have >>> candles >>>>>> burning on an altar, with willing acolyte, at Rabiner's Church of >>> Solms, they >>>>>> better fix this hole in their reputation. >>>>>>> >>>>>>> Best of luck on the deal. >>>>>>> >>>>>> >>>>>>> Douglas >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> _______________________________________________ >>>>>>> Leica Users Group. >>>>>>> See >>>>>> http://leica-users.org/mailman/listinfo/lug for more information >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Leica Users Group. >>>>>> See >>>>>> http://leica-users.org/mailman/listinfo/lug for more >>>>>> information >>>>> >>>>> >>>>> _______________________________________________ >>>>> Leica Users >>>>>> Group. >>>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Mark William Rabiner >>>>> Photographer >>>>> http://gallery.leica-users.org/v/lugalrabs/ >>>>> >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >> >> >> >> -- >> Bob Adler >> www.robertadlerphotography.com >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >