Archived posting to the Leica Users Group, 2016/10/06
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Tina, That is all very fine, but how does an ordinary, average Joe fare is the question. I have known the Nikon Authorized Repair owner here for 25 years, so anything I give goes to the top of the pile, and gets passed on to Nikon Bangalore in a day or two if they cannot handle it, so my turnaround times are always very good. That does not mean that every walk in customer, who are Nikon's bread and butter, gets the equivalent service. The reputation of Nikon in the marketplace depends on them, not on me. The same is true for every company - it is not how well they service those on the inside track, it is how they service the nuts and bolts, walk in customer that will decide their reputation and goodwill. Cheers Jayanand On Fri, Oct 7, 2016 at 7:25 AM, Tina Manley <tmanley at gmail.com> wrote: > My advice is to find someone in the Leica repair chain and make friends > with them. Be courteous and polite and mention how much you love Leica > (not a lie because I do) I had a professional account with Leica, but I'm > not even sure if that category exists anymore. I do know that if you have > contacts within the system they can help expedite your repairs. If I tell > them that I need a camera or lens back by a certain date for an assignment, > I always get the camera or lens back by that date. They have never failed > me. > > Every time I have sent something in to Leica to be repaired, it has been > repaired. That is not true for Canon. I had a very expensive (for Canon) > 24 mm lens that fell completely apart not long after I got it. I sent it > back to Canon and got a speedy repair but it still didn't work and they > never got it to work. All of my Leica stuff works. > > Tina > > On Thu, Oct 6, 2016 at 2:56 PM, Frank Filippone <red735i at verizon.net> > wrote: > > > My M9 is STILL at Leica?. > > > > 2 weeks ago Tuesday I was told it would ship that day. > > > > Waited a week, checked, and they were going to ship it THAT day > > > > Checked yesterday, it will ship that day > > > > Today, it is still at Leica and will ship today?? > > > > > > > > It is like the old joke? Free Beer.. Manana > > > > > > > > Today?s story is that I will get tracker number this afternoon?.. > > > > > > > > I made 4 calls today to reach someone.. the previous ?record? was 10 > > calls?. > > > > > > > > And you wonder why only (who cares if it is an exaggeration?.!) rich > > amateurs can afford Leica??????? Pros can not be bothered with the > > hassle?.. > > > > > > > > It is not a matter of not having a camera to shoot with ( the A7 and the > > MM can do the job) > > > > It is MY camera, and I want it back?.. > > > > > > > > > > > > As an amateur, I am entitled to absolutely NO special service?.. no > rush, > > no nada. > > > > The camera was sent to Leica on July 8. In case you are going to > > calculate, that is 3 months. > > > > It has been sitting on the shelf at Leica, repaired, for at least a week, > > probably 2 weeks?. > > > > > > > > The problem was that the glass cover plate over the sensor fell off? > > loose?. On the 8th day of a 42 day vacation. > > > > > > > > Please. No comments on how you got your Leica back in 4 seconds, all > > fixed, from a basket case of screws nuts and bolts?.. > > > > > > > > My previous experience was an M6 sent on for repair, and when it got > back, > > the body case was so badly bent that a film cassette would not fit? > > > > > > > > Are these guys really serious about getting market share? > > > > > > > > If you NEED to have your camera functional, maybe a Nikon or Canon really > > is a better choice?. > > > > > > > > Rant off. > > > > > > > > > > > > Frank Filippone > > > > Red735i at verizon.net > > > > > > > > > > > > > > > > > > > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > > > -- > Tina Manley > www.tinamanley.com > tina-manley.artistwebsites.com > http://www.alamy.com/stock-photography/3B49552F-90A0- > 4D0A-A11D-2175C937AA91/Tina+Manley.html > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >