Archived posting to the Leica Users Group, 1997/08/06
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]ted grant wrote: > When I spend $20,000 for a lens and multi thousands more for other lenses and > camera bodies, you bet your sweet butt I expect that if something unfortuane > goes wrong with one of mine, I want it done immediately! And to be told they > can't fix it as they have three amateur's cameras ahead of mine, forget it! So if I, as an amateur, spend $20K+ on equipment, I should not be entitled to the samelevel of service from the manufacturer as you because our professions are different?? Doesn't seem fair to me. Perhaps offering an extra-cost "high service grade" warranty or an "expedited service" fee could be justified, but I'd hate to be preempted and not get my camera in time for a once-in-a-lifetime vacation just because somebody else decided that their needs are more important than mine. Loaner cameras strike me as a good solution (they work well in the automotive repair field).