Archived posting to the Leica Users Group, 1999/05/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Harrison- Even though I work in the lab, I have occasion to work the counter and deal with customers, and your observations can be generalised pretty well. If you hunker down with the customer, find out what he or she needs to get their work done (needs met), and not only meet, but reasonably exceed their expectations so they feel they get their moneys worth, they come back. I know we charge twice what WallyWorld or the other mass photofinishers charge for a processed roll (12.99!) but we do the best we can with what the customer gives us, and the secret is the repeat business. I have heard many people say that Canon makes an intuitively easy camera to use, one that works well, and is reasonably durable, and in the case of pros, they work at meeting or exceeding the expectations of their customers. As a result, they are eating Nikon's lunch. I remember the saying that you sell the 'sizzle' not the steak- but you had better have a pretty good 'steak' when it's all said and done, and Canon does a pretty good job of backing their claims. I was amazed at the new Rebel 2000- Now I use a lot of older Leica, and Rollei stuff, but here was a camera I could pick up, and within 5 minutes, I felt comfortable with it! I still haven't figured out the Nikon N70, yet! Sorry for the long post...but I think Leica could learn a few things about marketing from Canon! Dan - -----Original Message----- From: Harrison McClary <harrison@mcclary.net> To: LUG <leica-users@mejac.palo-alto.ca.us> Date: Sunday, May 02, 1999 10:42 PM Subject: Re: [Leica] Nikon is not consumer friendly. Period. Maybe you pros have better luck. >>I guess from a stand point of their older products they are not real >>friendly. I am even an NPS member, and in all reality, we really don't get >>really extra service, > >Gary, > >I never have understood what Nikon means by their NPS service...in my >experience it is nothing short of a joke. > >In my experience Canon has the best pro services division of all. Heck at >the World Series one of the Nikon NPS techs was my film runner...later >that same year I left a bunch of junk overnight with her at NPS at Super >Bowl 28 and Nikon did nothing to any of it...I left my Canon F1 and 400 >2.8 with CPS (I was not even a CPS member, but was an NPS member) and >Canon repaired the top of my F1 where I had droped it and broken the wind >lever, redid part of my lens that was loose and gave me a cool Super Bowl >pin...all in the one hour I ate lunch. It was at this game Canon lent >me an EOS 1 and a 400 2.8 to play with also...It was only a few months >till I completly switched to Canon. IMHO and IME Canon has come through >in the cluch more often with less equipment related failures than Nikon >or Leica has. Now if only they had a falsh system as good as Nikon...but >then no one has a flash system as good as them. > >Best regards, >Harrison McClary >email: harrison@mcclary.net >http://www.mcclary.net >preview my book: http://www.volmania.com > >