Archived posting to the Leica Users Group, 1999/09/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Marc, Not too long ago I Emailed Leica USA's service department with a modification question. My first Email went unanswered. One week later I sent another (pointing out politely that my first Email had not been answered). Within two days I had a very helpful reply. Bryan - ----- Original Message ----- From: Marc James Small <msmall@roanoke.infi.net> To: <leica-users@mejac.palo-alto.ca.us> Sent: Sunday, September 12, 1999 8:08 AM Subject: Re: [Leica] Leica's Unresponsiveness > At 11:38 AM 9/12/1999 -0300, Robert G. Stevens wrote: > >Call them collect or on a 800 number if they have it. Don't expect > >responses to your email quickly from most corporations. Most of them > >haven't set up the necessary staff to handle the volume or check it > >regularily. > > Thanks, but I am bluntly, telephone-phobic and make virtually no telephone > calls. I will be petulant and suggest that Leica oughtn't have the E-Mail > link on their web page if they don't intend to answer questions which are > sent to them by that route. > > And it is a LOT faster to answer E-mail than a telephone call. Faster by a > factor of ten, or so. > > Marc > > msmall@roanoke.infi.net FAX: +540/343-7315 > Cha robh bas fir gun ghras fir! >