Archived posting to the Leica Users Group, 1999/09/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]From: Godfrey DiGiorgi <ramarren@bayarea.net> Sent: Tuesday, September 21, 1999 21:13 Subject: Re: [Leica] outsourcing manufacture ... > When we outsource, we are looking to maximize quality > to our customers for greatest customer satisfaction > along with minimizing the cost of production and > accomodating in-house resource constraints. Customer > satisfaction is our greatest concern and improved > quality is the best way for us to achieve > it: many studies and tests have proven this. Sounds like it came right out of a brochure! > ... we cannot outsource purely for cost of production > at the expense of quality because that would kill our > customer satisfaction. But you can compromise, sacrificing some quality in the hope that customers won't notice. -- Anthony