Archived posting to the Leica Users Group, 1999/12/31
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]"Dan S" <dstate1@hotmail.com> Wrote: Now here you may have an idea! All products that you buy have warranty cost built into the price in some way. Wouldn't it be nice for Leica to offer a palate of warranty options to their customers, much like retailors do. - - - - - - - - - - - - - - - - - - - - Bill writes: Yes Dan, that is exactly my point. Anything over the two year standard Leica international warranty should be an option. - - - - - - - - - - - - - - - - - - - - - Dan wrote: From there they could move up through 2-3 and 5 year add on warranties, along with added benefits. (for more money of course) - - - - - - - - - - - - - - - - - - - - - Bill writes: There are two things Leica needs. (1) Sales. (2) To restore customer confidence in it's products. Leica could help fill both of these needs if Herr Cohn would wave his hand Monday morning and declare that all Leica products now come with a 5 year 'International' warranty. Generally, the products are good enough to support this. - - - - - - - - - - - - - - - - - - - - - Dan wrote: Another issue is the difference in expectations between American customers and folks from "abroad". We are picky as hell, and really actually have some of the worlds lowest tolerances for product failures...Probably unreasonably at times. - - - - - - - - - - - - - - - - - - - - Bill writes: I am sorry Dan, but you are totally wrong on this issue. Americans could care less about quality. If you doubt this, just look at the quality of our food. Read the label on a can of anything and look at all of the crap we allow manufactures to put in there. I think in Germany there are only 4 things you can put in food, and one of them is color. Do you realize the amount of residual growth hormones and antibiotics there are in American produced meat? That is why the EU countries don't want to import it. When was the last time you saw a recall on a BMW or a Mercedes? When was the last time you heard of a defective Norelco electric razor? Why is it that Europeans have 1000 times more train traffic than we have with an almost ZERO rate of accidents? Do you really think the quality of the American education system is equal to education systems of the Northern European countries? Speaking of cars...do you realize that a European car made for European delivery has significantly (1) Better gas mileage (2) Lower tail pipe emissions (3) Better performance than the same car made for American delivery? If other words, European manufactures must lower their standards for cars made for and delivered to the America market. No Dan, American quality, when compared to European standards, is a myth. Bill __________________________________________________ Do You Yahoo!? Talk to your friends online with Yahoo! Messenger. http://messenger.yahoo.com