RE: [Leica] LEICAUSA

["B. D. Colen" <bdcolen@earthlink.net>]

I take back anything nice I said - That is a truly outrageous tale - no way
to treat anyone, let alone a customer...

B. D.

> -----Original Message-----
> From: owner-leica-users@mejac.palo-alto.ca.us
> [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Jim Laurel
> Sent: Monday, June 19, 2000 1:30 PM
> To: leica-users@mejac.palo-alto.ca.us
> Subject: Re: [Leica] LEICAUSA
>
>
> This is in stark contrast to my experience with my Summilux 35
> ASPH, which I
> sent in back in January under the 2-year international warranty.
> Leica has
> never sent me any feedback about the lens.  Fortunately, I sent
> the lens via
> FedEx, and have a printout of the shipping confirmation.  Leica is now
> telling me that it may be until September or longer until I see my lens
> back.  Ridiculous.  I am leaving on a 11 month trip to gather material for
> http://www.spectare.com in September, and will probably not have this lens
> by then.
>
> This lens was part of my earliest Leica purchase, a grey market
> buy from Tri
> State Camera in New York.  Though they assured me that Leica
> would honor the
> 2-year warranty, here I am, six months later with no sign of my
> lens on the
> horizon.
>
> It's not right for Leica to punish customers this way.  At the time, I was
> ignorant of thier distribution policies, and didn't know that I'd be
> penalized for not buying the lens from a Leica USA dealer.  I
> thought that,
> at least, they would honor the international warranty in good
> faith.  Issues
> with thier distribution channels should not be the customer's concern.
> Leica should take care of people who spend money on thier
> products and deal
> with rogue dealers like Tri-State (and the offshore dealers who dump
> merchandise onto the grey market) separately.
>
> Maybe I should have had B.D. send it in for me.
>
> --Jim
>
> ----- Original Message -----
> From: "B. D. Colen" <bdcolen@earthlink.net>
> To: <leica-users@mejac.palo-alto.ca.us>
> Sent: Monday, June 19, 2000 9:38 AM
> Subject: [Leica] LEICAUSA
>
>
> > Praise and Thanks Where Praise and Thanks Are Due -
> > Sent in my M6 to Leica USA last Monday by FedEx---needed a new
> strap ring
> > bumper pad, rangefinder adjustment, plastic tip on advance
> lever replaced,
> > lock lever on baseplate repaired or replaced. I told them that
> I needed it
> > ASAP for upcoming shoots, and lo and behold, it arrived back today.
> > One week start to finish, including a weekend.
> >
> > Oh...Get this, the camera somehow either got a new red dot, or
> the old red
> > dot went through a car wash, because it was completely blacked out with
> > industrial strength Sharpie, and there isn't a sign of black on it
> > anymore...the white lettering is still blacked out, but that red dot is
> > gleaming like a traffic light at rush hour! :-)
> >
> > B. D.
> >
> > http://www.a-day-in-our-life.com
> > A Day In Our Life...
> > Documentary Photography
> > of American Families
> >
> >
>
>
>