Archived posting to the Leica Users Group, 2000/06/19

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Subject: Re: [Leica] LEICAUSA
From: "Steve LeHuray" <icommag@toad.net>
Date: Mon, 19 Jun 2000 15:04:20 -0400

> This is in stark contrast to my experience with my Summilux 35 ASPH, which I
> sent in back in January under the 2-year international warranty.  Leica has
> never sent me any feedback about the lens.  Fortunately, I sent the lens via
> FedEx, and have a printout of the shipping confirmation.  Leica is now
> telling me that it may be until September or longer until I see my lens
> back.  Ridiculous.  I am leaving on a 11 month trip to gather material for
> http://www.spectare.com in September, and will probably not have this lens
> by then.
>
> This lens was part of my earliest Leica purchase, a grey market buy from Tri
> State Camera in New York.  Though they assured me that Leica would honor the
> 2-year warranty, here I am, six months later with no sign of my lens on the
> horizon.
>
> It's not right for Leica to punish customers this way.  At the time, I was
> ignorant of thier distribution policies, and didn't know that I'd be
> penalized for not buying the lens from a Leica USA dealer.  I thought that,
> at least, they would honor the international warranty in good faith.  Issues
> with thier distribution channels should not be the customer's concern.
> Leica should take care of people who spend money on thier products and deal
> with rogue dealers like Tri-State (and the offshore dealers who dump
> merchandise onto the grey market) separately.
>
> Maybe I should have had B.D. send it in for me.
>
> --Jim


Jim,
Could be that is Leica is trying to send a message to grey market customers.
This is a sad state of affairs but I wonder what happens if you buy a grey
market Nikon or Cannon.
Steve
Annapolis

Replies: Reply from Dan Cardish <dcardish@microtec.net> (Re: [Leica] LEICAUSA)
Reply from "Jim Laurel" <JimLaurel@earthlink.net> (Re: [Leica] LEICAUSA)