[Leica] Re: Beware! Leica USA's deceptive practice. Part I

[Jim Brick <jim_brick@agilent.com>]

Was this a local dealer, someone you have done business with in the past?
Or a mail order dealer. In either case, do you know anyone there by name,
that is, have you done much business there before with someone you have
gotten to know?

This sounds to me like a dealer problem rather than a Leica USA problem.

Jim


At 04:09 PM 12/8/00 -0500, louzan@juno.com wrote:
>A month and a half ago, I purchased a New 50mm Summicron-m.  The dealer
>told me that the lens carried the 3-year passport warranty, and that I
>was eligible for the $150 manufacturer rebate.  leica faxed him a rebate
>form, after confirming that the rebate had been extended to Jan. 2001.
>I filled the warranty card, made copies of the rebate slip and sales
>receipt, and sent them to Leica USA.  Imagine my surprise when I receive
>an envelope from Leica USA containing the copies I sent them, all
>scribbled, saying that the lens is not eligible for rebate since it is
>old stock.
> I called Leica USA.  I was told that yes indeed that was the case, and
>that it was most likely an honest mistake by the dealer.  They could not
>even tell me if the passport was good for two or three years.  Mistake or
>not, I explained to them that under no circumstance would I had purchased
>this lens knowing it was not eligible for rebate.  They said that
>unfortunately they could not do anything, and that I should contact the
>dealer.
>Now before I purchased this lens two dealers told me that it was eligible
>for rebate.  Even Leica's rebate form faxed to the dealer fails to
>mention this.  I think I have every right to be pissed off and I will
>take Leica USA to small claims court if necessary.  More when the dealer
>gets back to me.
>
>Robert