Archived posting to the Leica Users Group, 2002/03/03

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Subject: RE: [Leica] Doesn't ALL Leica gear originate from a "Leica Authorized Dealer"????? - Was International warranty...
From: "Austin Franklin" <darkroom@ix.netcom.com>
Date: Sun, 3 Mar 2002 11:13:19 -0500

> The manufacturer should honour the warranty, but why should a local
> distributer like Lisle-Kelco?  They pay good money for the exclusive right
> to distrubute the camera here in Canada.  Why should they honour
> a warranty
> on cameras essentially smuggled into the country behind their backs?
>
> Dan C.

Two reasons.  One, what about the equipment that was purchased IN Canada (or
name your country) and is now elsewhere...that Lisle-Kelco is now not
responsible for?  All these warranty repairs should be reimbursed by the
factory...and that removes this "what distributor sold it in the first place
is responsible" issue entirely...

Second, it's part of doing business.

Austin

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