Archived posting to the Leica Users Group, 2003/01/20
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Great Kit, I am glad that is settled. By the way, who did you talk to?
Sal DiMarco talked to the VP of Leica Camera Inc.:
Luggers & Leggers,
Recently, much had been said, about grey market buying and
warranties....
Well, I ran in to Ray Tomaselli, VP of Leica Camera Inc., who
oversees
the
repair department, at an opening at the Leica Gallery in New York City
and I
asked how they handled these matters.
He said when they receive a piece of equipment which was NOT
imported
into the USA by them, but arrives with a properly stamped international
warranty card. They e-mail the Leica franchise holder in the country of
origin to check if it is valid, and if it is, they repair the item for
the
customer without charge. Just, as Ray said, he would expect them to
warranty
repair an properly registered piece of their Leica/ Minox gear. This
equipment, he
doesn't consider "grey." Anything purchased from an authorised Leica
dealer
with the Leica world-wide system is NOT grey.
If, however, something comes in without proper documentation, and is
truly "grey," the customer is charged the normal repair rates.
I mentioned some USA dealers, also, sell grey. Ray said all Leica
products imported by Leica Camera Inc. carry a Mylar sticker on the box
saying "Officially Distributed by Leica Camera Inc."
Please note, they will repair grey equipment, unlike Nikon USA who
simply
refuse to handle grey market stuff, and Mamiya USA who owns the trade
name
and can have US Customs confiscate the item as an illegal import.
I hope this clears up some of the confusion.
Happy Snaps,
Sal DiMarco, Jr.
On Monday, January 20, 2003, at 11:53 AM, Kit McChesney | Acmefoto
wrote:
> Okay folks, I've got the scoop from the director of warranty
> registrations
> at Leica USA. This supports everything I've already mentioned here.
> You can
> believe it, or not believe it, that's your choice, but this is how the
> USA
> warranty works:
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