Archived posting to the Leica Users Group, 2003/02/08

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Subject: RE: [Leica] Warranty Issues
From: "Austin Franklin" <darkroom@ix.netcom.com>
Date: Sat, 8 Feb 2003 11:19:18 -0500

Kit,

> Is "weasel" your favorite word, Austin? ;-)

When describing companies/people who don't want to take responsibility for
things they should take responsibility for, yes. ;-)  I have other favorite
words for other situations as well.

BTW, before you ask ;-)...I have run field service organizations, and
companies that sold public products, and in doing so, was responsible for
warranty/service.  I believe service/warranty work should be just done, and
that harassing the customer is just not acceptable.  I understand that Leica
products are somewhat different than the products I've dealt with,
but...it's a matter of attitude.  I always just tell my clients yes, and I
do what ever it takes to make it so, and that is the way I expect to be
treated as well, and simply don't understand why anyone would do business
any other way.

Of course there are exceptions to this, where someone uses the camera to
jack up their car, but those aren't the type of cases we're talking about
here.  Typically, if someone does that, they know it isn't covered under a
normal warranty.  Perhaps Passport covers this?

Regards,

Austin




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