Archived posting to the Leica Users Group, 2006/05/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Steve, You'll have to relocate to the great white north, where Kindermann Canada can turn around a Leica repair in about a week, less travelling time. I suspect Leica USA has completely forgotten what customer service means. Regards, Greg > hi David, very sadly the question is valid and is part (now a > small > part) of the reason photographers especially pros, deal elsewhere.. > > they must hold cameras for months doing nothing, even when the > work > needed may eventually be accomplished in a fraction of a day... > > an analogy from my own field would be many patients waiting in > line > at a clinic for days for an ear check, or a blood draw that is > done > in less than 5 minutes... > > My own M7 which jammed while on vacation in Paris, could not be > fixed > in France, came back to the states with me, and now has been at > Leica > USA for 3 weeks... > > during the first week, the head tech under pressure, said no > doubt > he would have it done LAST week, so it would, without a doubt, be > in > my hands this week... > > well it's late Friday in Arizona, Leica is closed, no camera, no > contact, no answer to multiple phone calls, no explanations, no > effort to reach me or my dealer... > > this is the sort of service that a faithful customer gets...even > after serious financial investment in Leica products... > > Sadly, for these reasons, I am doubtful after all, that I will buy > > the digital leica M, that I had been counting on... > > Steve