Archived posting to the Leica Users Group, 2006/09/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I've bought my Leica stuff used and sent it to Don Goldberg for repairs. But I'm curious. Any "virtues of the Passport Warranty" stories out there? What is most likely to go wrong on a new body? I can think of dropping it, but what else? Scott Didier Ludwig wrote: >Bonsoir Philippe > >You can't complain about our friends in Solms. hk supplies, a known >greymarket dealer, is not a trade partner of them. That's all. Out of >dealership/warranty chain. But your MP will hopefully not need any warranty >repair anyway, just keep pushin it's button... :-) > >What I never understand is - how do these dealers get the stuff so cheap? I >still do not understood how grey market works. Leica says this camera left >their factory in 2004. So who bought it? > >I have once read in a post from a fellow lugger from far east, that some >unlucky serial numbers are difficult to sell in Asia (where serial # have a >much bigger importance to the buyer than here), and are sold to europe/usa >via grey market and ebay. But this alone can't fill that giant grey market >especially in Hong Kong. > >Didier > > > > > >>I Couldn't resist to show this one to you all: a fine example of >>after sale customer service... >> >> >> >>>------ Forwarded Message >>>From: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> >>>Date: Fri, 01 Sep 2006 11:52:47 +0200 >>>To: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>>Conversation: AW: 5 year warranty extension Leica MP >>>Subject: Re: AW: 5 year warranty extension Leica MP >>> >>>True. Very hard to prove that, although I received the regular >>>packaging and >>>its content(s) fully sealed. I also tested the camera extensively >>>(meter, >>>shutter times, VF/RF) these last weeks, and it is in perfect shape. >>>The price thing and grey market issue is another matter, I agree. >>>Very hard >>>to resist such competitive prices, though. :-) >>> >>>I suppose I'll just have to be happy with my MP as it is, and >>>without the >>>warranty? >>> >>>Still a Leica afficionado and looking forward to what nice things >>>Leica will >>>unveil at Photokina, >>>Philippe Orlent >>> >>>Owning an M4-2, an MP and a Digilux 2. And some lenses ofcourse. >>> >>> >>> >>> >>> >>>>From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>>>Date: Fri, 1 Sep 2006 11:41:59 +0200 >>>>To: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> >>>>Conversation: 5 year warranty extension Leica MP >>>>Subject: AW: 5 year warranty extension Leica MP >>>> >>>>Dear Mr. Orlent, >>>> >>>>Thank you for your prompt reply. >>>> >>>>The warranty should always be duly filled-in, including the >>>>signature and >>>>stamp of the dealer. >>>> >>>>Furthermore, checking on Hong Kong Supplies we have found, that >>>>this dealer is >>>>not an authorized Leica dealer. He is obviously buying grey >>>>products and is >>>>offering these at very low prices on Internet. He is not supplied >>>>by our >>>>official agency in Hong Kong. >>>> >>>>How can we be sure that the product which Hong Kong Supplies has >>>>sold to you >>>>is a brand-new item and not a used one? >>>>According to the serial number, the MP left our factory in 2004. >>>> >>>>Looking forward to hearing from you again, I remain >>>> >>>>Mit freundlichen Gr??en / With best regards >>>> >>>>Andrea von Gyimes >>>>Leica Camera AG >>>>Oskar-Barnack-Strasse 11, D-35606 Solms >>>>Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >>>>e-mail: andrea.von.gyimes@leica-camera.com >>>> >>>>http://www.leica-camera.com >>>> >>>> >>>> >>>> >>>> >>>>-----Urspr?ngliche Nachricht----- >>>>Von: Philippe Orlent >>>>[mailto:philippe.orlent@duvalguillaumecorporate.com] >>>>Gesendet: Freitag, 1. September 2006 10:49 >>>>An: Gyimes von, Andrea >>>>Betreff: Re: 5 year warranty extension Leica MP >>>> >>>> >>>>Thank you for your reply, >>>> >>>>I'd ofcourse include the warranty card. It's filled in on the >>>>following >>>>spots: >>>>1) Registration page: an adhesive label with Verk.Nr. And Fabr.Nr. >>>>2) Owner's page: my coordinates >>>>3) Purchase confirmation: Model, Nr., Date of sale, but NO >>>>Dealer's stamp >>>>and signature: I suppose this latter is replaced by the HK >>>>Supplies invoice. >>>> >>>>Is this OK? >>>>And where should I send warranty card and invoicce? >>>> >>>>Sincerely, >>>>Philippe Orlent >>>> >>>> >>>> >>>> >>>> >>>> >>>>>From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>>>>Date: Fri, 1 Sep 2006 10:30:45 +0200 >>>>>To: <philippe.orlent@duvalguillaumecorporate.com> >>>>>Cc: "Wilfried Van Asbroeck (E-Mail 2)" >>>>><wilfried.vanasbroeck@debeukelaer.be> >>>>>Conversation: 5 year warranty extension Leica MP >>>>>Subject: 5 year warranty extension Leica MP >>>>> >>>>> >>>>>Dear Mr. Orlent, >>>>> >>>>>Our agency in Belgium, Messrs. De Beukelear, has transmitted to >>>>>us your >>>>>inquiry regarding the 5 year warranty extension of your Leica MP. >>>>> >>>>>For the registration of the extended warranty, we would also need >>>>>the >>>>>original >>>>>filled-in warranty card. Therefore, may I kindly ask you to get >>>>>in contact >>>>>with Hong Kong Supplies and to ask for the warranty card which is >>>>>always >>>>>supplied with a new Leica camera. >>>>> >>>>>If you have any further questions, please do not hesitate to >>>>>contact me >>>>>again. >>>>> >>>>>Mit freundlichen Gr??en / With best regards >>>>> >>>>>Andrea von Gyimes >>>>>Leica Camera AG >>>>>Oskar-Barnack-Strasse 11, D-35606 Solms >>>>>Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >>>>>e-mail: andrea.von.gyimes@leica-camera.com >>>>> >>>>>http://www.leica-camera.com >>>>> >>>>> >> >>_______________________________________________ >>Leica Users Group. >>See http://leica-users.org/mailman/listinfo/lug for more information >> >> > > > > >_______________________________________________ >Leica Users Group. >See http://leica-users.org/mailman/listinfo/lug for more information > > -- Pics @ http://www.adrenaline.com/snaps Leica M6TTL, Bessa R, Nikon FM3a, Nikon D70, Rollei AFM35 (Jihad Sigint NSA FBI Patriot Act)