Archived posting to the Leica Users Group, 2007/01/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]And stop using UPS for international shipping. Chris ----- Original Message ----- From: "Jim Shulman" <jshul@comcast.net> To: "'Leica Users Group'" <lug@leica-users.org> Sent: Wednesday, January 03, 2007 9:31 PM Subject: [Leica] The Latest on the LUG Yearbook International ShippingProblem > Don't you hate it when you try to call a company, and they do their best to > hide their phone number? > > That's what happed with blurb.com. Since I have an inherent distrust of > e-mailed complaints, I began with a search to find the blurb.com number. > Got it, and after navigating their voice mail system left a message on the > CEO's phone, noting that a) their books look great b) their shipping stinks > and c) they're in the process of enraging a group of very intelligent, very > influential and talkative international photographers. Since most of their > books seem to center on photography, it would make sense to placate > photographer customers. > > Rec'd a nice call back today from Greg Dotson, SVP Product Development. He > said what others have heard: there's a problem with UPS's international > shipping charts,that precludes international shipments until it's fixed by > UPS. No idea if that's a day, a week, or a month. > > To reach Greg, there's his e-mail:gdd@blurb.com > > I encourage all non-US customers to e-mail him and let him know that > blurb.com really does need to get its international act in gear. > > Best > Jim Shulman > Bryn Mawr, PA > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information