[Leica] OT: Apple computer repair

[nickbroberts at yahoo.co.uk (Nick Roberts)]

Must say this story made me very thankful I use a PC and could replace it 
myself in no time. Half a day? Absurd! Anything longer than while-you-wait 
seems outrageous to me if the place cared at all about customer service. An 
extreme case of underpromising and overdelivering! Still, that kind of 
customer loyalty - thinking poor service is good - makes me wish I had Apple 
stock, and lots of it. ;)

Nick

----- Original Message ----
From: Dave Mason <leica@dmason.net>
To: Leica Users Group <lug@leica-users.org>
Sent: Tuesday, 20 March, 2007 5:10:25 PM
Subject: Re: [Leica] OT: Apple computer repair


I have had excellent service with apple as well, especially with
repairs. However, if I had a bad power supply and they told me they
had one in stock, my first reaction would be to wait for it while they
unscrewed then rescrewed the four small screws that hold it in. 3 to 5
days for a power supply? They must be playing video games in the back.

Glad you got it fixed though!


Dave 

Leonard Taupier <len-1@comcast.net> writes:

> My Apple G5 computer had an electrolytic capacitor blow out in the
> power supply Sunday night. Of course the computer went dead. I took
> the computer to my local Apple store for repair Monday morning. They
> agreed with my assessment that the power supply was bad and they did
> have a replacement in stock. They told me that normal turn around
> time for repairs is 3 to 5 days but sometimes it's shorter. So I left
> the computer with them. Well they called me at 5 PM the same day and
> said to pick up my computer, it's fixed.
>
> It's working just fine. I just had to let you know how happy I am
> with this level of service and just another reason to own an Apple.
>
> I have no association with Apple and don't even own their stock, but
> wished I did.
>
> Len
>
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information

_______________________________________________
Leica Users Group.
See http://leica-users.org/mailman/listinfo/lug for more information


        
        
                
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