Archived posting to the Leica Users Group, 2007/05/19

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Subject: [Leica] M8 on the way back to NJ
From: nathan at nathanfoto.com (Nathan Wajsman)
Date: Sat May 19 19:17:05 2007
References: <440b792d0705142013g175b434bwb62b3736ac657ab3@mail.gmail.com> <000901c79759$71adaf40$12340b44@GATEWAY> <000b01c79765$b91d8880$2b589980$@net>

Frank,

I fall in neither of the categories you list below, but if I bought a 
camera from a premium brand, costing several times as much as mainstream 
cameras with similar specs, then I sure as hell would expect customer 
service that is better than that provided by the mainstream camera makers.

I work for a company that sells business internet services. For some 
services (e.g. a simple shared hosting package) the support is strictly 
office hours; for other services (like an SDSL line) the support is 
24x7. This is normal practice in many industries. Given Leica's 
pretentions to occupy a high-end niche, their support should also be 
high-end.

Nathan

Frank Filippone wrote:
> Here is the problem in truth.... YOUR expectations.  You spend $5K on a 
> camera and it is broken so you want it fixed, yesterday.
> Who is "you"?  The ex-executive of a big company , a Doctor, lawyer or 
> Indian Chief, an entrepreneur ( retired or worse yet, not
> retired). 
>   

-- 
Nathan Wajsman
Almere, The Netherlands

Opportunistic Image Acquisition

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