Archived posting to the Leica Users Group, 2009/12/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hi Joseph, I suppose you are right but I also suspect that Leica UK would have sent it to Solms, so I do not see what I would accomplish by sending the camera from Spain to the UK, for Leica UK to forward it to Germany. Leica is Leica. If they give me a hard time over this, then I will really be p****d off. I am used to dealing with Spanish government bureaucracy but I expect better from a commercial enterprise which needs every customer it can get. Cheers, Nathan Nathan Wajsman Alicante, Spain http://www.frozenlight.eu http://www.greatpix.eu http://www.nathanfoto.com Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 PICTURE OF THE WEEK: http://www.fotocycle.dk/paws Blog: http://www.fotocycle.dk/blog On Dec 21, 2009, at 7:13 PM, Joseph Yao wrote: > Leica AG only offer their standard warranty who covers non-accidental > damage/failures. Leica 'Passport Warranty' is issued by selected regional > Leica importers extends to cover accidental damages. In your case it was > Leica UK who issued the Passport Warranty for your M8, not Leica AG. I > would take this up with Leica UK. With hindsight you should have contacted > Leica UK first for repair. > > Joseph > > > On 12/22/09 1:30 AM, "Nathan Wajsman" <photo at frozenlight.eu> wrote: > >> I love my M8, and I am sure I will love my M9 even more when I buy one >> sometime in 2011 when the price has fallen to my level. >> >> But I must also say that "they don't build them like they used to" and >> that >> Leica service does not match the premium price charged for the equipment, >> at >> least in my experience. >> >> Some of you may remember that I sent my M8 to Solms about 3 weeks ago >> because >> the main switch had become very hard to turn. Today, I received the repair >> estimate by e-mail. Leica's diagnosis is: >> >> "The main switch sticks and is corroded due to penetration of a sticky >> liquid. >> Below the top cover the housing is also corroded. Electronic parts seem >> to be >> O.K" >> >> They then offer to repair it for ? 267.30. >> >> What's wrong with this picture? >> >> Firstly, I know for a fact that during the 1 year I have had this M8, I >> have >> not spilled any "sticky" or other liquid on it. The only liquid I can >> think of >> is...sweat. It gets hot in Alicante in the summer, and it has probably >> happened that a drop of sweat would fall from my face down onto the camera >> around my neck. And presumably the air in Alicante has a high salt content >> since we are at the shore of the Mediterranean which has a high salt >> content. >> But still--does this mean that a camera renowned for its ruggedness in the >> hands of photojournalists is now too fragile to be used in a moderately >> hot, >> seaside location?? >> >> Secondly, in offering me their estimate, Leica overlooked that I bought >> the >> camera with the 2-year Passport warranty, so regardless of liquid or not, >> this >> should be fixed for free. Or have I misunderstood what Passport means? >> >> Cheers, >> A frustrated Nathan >> >> >> Nathan Wajsman >> Alicante, Spain >> http://www.frozenlight.eu >> http://www.greatpix.eu >> http://www.nathanfoto.com >> >> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 >> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws >> Blog: http://www.fotocycle.dk/blog >> >> >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information