Archived posting to the Leica Users Group, 2011/08/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Interesting to be treated as one of the great unwashed, isn't it...... The Rest if Us, Frank Filippone, representative Red735i at earthlink.net >> Ten days ago yesterday today I shipped my M9 to Leica in New Jersey >> for cleaning and inspection of the sensor for a bright pixel I >> noticed when changing lenses. Then yesterday I got a letter, sent >> through the US Postal Service asking me to send a cd or SD card showing image problem. >> So I called Leica service to try to understand why they didin't email >> or call me for this to expedite the service period as I am a working >> photographer and dependent on having my camera here where I use them >> to earn a living. I got no live person but a message to leave my >> number and someone would call me back before the end of the day. No >> one called me back. Near the end of the day I called again and got >> the same recorded message. I repeated my request for someone to please return my call. It didn't happen. >> Today I called Leica in New Jersey and this time got Carmen on the phone. >> She checked the status of my camera and said I should get it back >> around the 15th of September. I told her forget about it, just send >> my camera back I need it to work, seven weeks was too long to take to >> clean a camera, plus I have a wedding coming up and I use the Leica >> in conjunction with my Nikon in my business. She agreed that seemed >> to her a rather lengthy time of service so she said she will talk >> with the technician and see what they could do but there are a lot of >> cameras in the queue for service. She said she would call me back in 2 hours. >> Several hours later Carmen called me back and said she thinks they >> could have my camera out around the middle of August. I can only hope >> that it will arrive before the wedding. >> Nikon has the NPS, Nikon Professional Service to speed up repairs for >> working photographers. I have seen amazing turn around time with >> Nikon. I suggest Leica incorporate something like that, as not all of >> their users are retired , some actually work. >> Awaiting the return of my M9. >> David >> >> David English >> daveenglish at mac.com >> 415-331-2085 >> >> >> >> >> >> >> ______________________________**_________________ >> Leica Users Group. >> See >> http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/ >> mailman/listinfo/lug>for more information >> >> > > > -- > Tina Manley, ASMP > www.tinamanley.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information