Archived posting to the Leica Users Group, 2013/06/04

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Subject: [Leica] DMR-Leica service
From: imagist3 at mac.com (George Lottermoser)
Date: Tue, 04 Jun 2013 22:39:26 -0500
References: <CAH1UNJ0UnyuGWwymjAdkqjQ5nVExKmBGwp7rgg7n0DpayDCG8g@mail.gmail.com> <3686F6F3-78D1-429C-A01C-6BB53A9A6489@gmail.com> <CA+=0raDpgK6Xxg84eDnWLDxT3XTYXJ-nnoM06z8n+fb=GmiJ5g@mail.gmail.com> <0107CF85-5A53-4968-B682-0341AE4017B3@gmail.com> <008d01ce6188$0a2fbbb0$1e8f3310$@cox.net> <BFDF6FA400A343A68C1EF7DDF4585D23@jimnichols> <B84F3B45-B306-4F21-A9C3-81CC5560699A@gmail.com> <CAFfkXxv+tZWGk5p1e-6EvBbfseVTDnQasGOk5FkjAytLJTU40w@mail.gmail.com> <BLU170-W595FE1A7B580AD67404151AD9F0@phx.gbl>

On Jun 4, 2013, at 8:38 PM, Gary Pinkerton wrote:

> The contacts between the power unit and sensor back were not making a 
> connection. I sent to NJ, and a couple weeks later, they called, said 
> they'd send to Germany.
> Couple more weeks I got another call (and written 'estimate')
> They would clean and adjust DMR, no cost and no warranty.
> The DMR came back today (2 months total that it was gone). It works 
> beautifully, and to my surprise, they either refinished the housing, or 
> replaced. It looks brand new. 
> It had been scratched, dinged, and scraped. 
> We hear some not so good stories about Leica service, so I thought I'd 
> throw in a good one :)

very good to news Gary ;~)

The only repair my DMR has required was replacing the selection wheel on the 
lower left rear of the back.
It was done within a week - I assume in NJ.

Over the decades I've had only a few pieces in to Leica for repair or CLA.
It's never been a night mare - always been relatively reasonable in time and 
costs.

Regards,
George Lottermoser 
george at imagist.com
http://www.imagist.com
http://www.imagist.com/blog
http://www.linkedin.com/in/imagist







In reply to: Message from jayanand at gmail.com (Jayanand Govindaraj) ([Leica] Fuji XE-1)
Message from rgacpa at gmail.com (Bob Adler) ([Leica] Fuji XE-1)
Message from msadat at gmail.com (mehrdad) ([Leica] Fuji XE-1)
Message from rgacpa at gmail.com (Robert G Adler) ([Leica] Fuji XE-1)
Message from kcarney1 at cox.net (Ken Carney) ([Leica] Fuji XE-1)
Message from jhnichols at lighttube.net (Jim Nichols) ([Leica] Fuji XE-1)
Message from rgacpa at gmail.com (Bob Adler) ([Leica] Fuji XE-1)
Message from sonc.hegr at gmail.com (Sonny Carter) ([Leica] Fuji XE-1)
Message from gpinkcp at msn.com (Gary Pinkerton) ([Leica] DMR-Leica service)