Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Similar story with me and Olympus going on right now. Sent a camera in through a camera store. That was three weeks ago and still no estimate. I tried e-mail and talking to them and basically the will not talk to me since the camera store is the customer, not me. Even though I own the camera. Finally made some progress yesterday, so we'll see if they send an estimate or hopefully extend the warranty about 3 week and cover the problem. Aram -------------------------------------------------- From: "Mark Rabiner" <mark at rabinergroup.com> Sent: Wednesday, June 10, 2015 7:19 AM To: "Leica Users Group" <lug at leica-users.org> Subject: Re: [Leica] OT Sensor rot > You can start by having your camera store send it in for you then calling > Leica and seeing what kind of response you get. As the camera store in > this > repair transaction is their customer not you you'd be lucky if they took > the > call at all. I wouldn't! > A lot of years on the Lug and I'm trying to remember someone having a > camera > store send in their Leica to Germany instead of just sending it > themselves.. > I think this is a first. > > > On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: > >> And it is stories like this that would actively stop me buying a digital >> Leica >> of any kind. OK, all cameras are liable to need a new sensor, and no >> camera is >> immune from that, but poor customer service like this has no >> excuses. > > Gerry > > Gerry Walden > 023 8046 3076 > >> On 10 Jun 2015, at 07:43, >> Herbert Kanner <kanner at acm.org> wrote: >> >> Here?s the final ending of the M9 >> sensor rot story I phoned Leica this morning (about 3 PM their time) and >> for >> the first time the phone was answered by a very snarky woman. All she >> would >> tell me was that my camera needed a new sensor. When I asked to speak to >> the >> technician, she said customers don?t get to speak to technicians. When I >> made >> reference to an upgrade to an M 240, she said that since a camera store >> sent >> it in, I had to speak to the camera store!!!. >> >> So, I phoned Keeble and >> Shuchat, and the nice chap there told me that technically, she was right, >> but >> !!! He also said that they had also asked the store to send in a picture >> showing the fault. He wondered why they couldn?t put a card in the camera >> and >> take a picture themselves. So, he promised to make inquiries of Leica as >> to a >> deal, and would phone me, probably tomorrow. To my surprise, he phoned me >> this >> afternoon with the info. a) I can get an upgrade to an MP for around $350 >> (I >> don?t remember the exact price, because I didn?t care) or b) an upgrade >> to an >> M 240 for $3000. I decided this afternoon to accept that offer, and will >> phone >> K&S tomorrow morning. I?ll just consider it my 93d birthday present. >> >> >> Herbert Kanner >> kanner at acm.org >> 650-326-8204 >> >> Question authority and the >> authorities will question you. >> >> >> >> >>> On Jun 9, 2015, at 1:31 PM, John >> McMaster <john at mcmaster.co.nz> wrote: >>> >>> Leica have moved back to Wetzlar >> ;-) Also should Kodak get some of this blame, it is not as if Leica made >> the >> sensors.... >>> >>> john >>> >>> -----Original Message----- >>> >>> Herb, that's >> not customer service, that's terrible treatment. >>> >>> I'd want a very good >> M240 upgrade discount to compensate. If Leica want to continue to have >> candles >> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, >> they >> better fix this hole in their reputation. >>> >>> Best of luck on the deal. >>> >> >>> Douglas >>> >>> >>> >>> >>> >> _______________________________________________ >>> Leica Users Group. >>> See >> http://leica-users.org/mailman/listinfo/lug for more information >> >> >> >> _______________________________________________ >> Leica Users Group. >> See >> http://leica-users.org/mailman/listinfo/lug for more >> information > > > _______________________________________________ > Leica Users >> Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > > > > -- > Mark William Rabiner > Photographer > http://gallery.leica-users.org/v/lugalrabs/ > > > >