Archived posting to the Leica Users Group, 2016/03/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Do you have any time for current Leica's? john -----Original Message----- Legendary service? Sure. The operative phrase is ?gave her my credit card details?. Sorry, but it sounds more like a Ponzi scheme to me. Cheers, Nathan Nathan Wajsman Alicante, Spain > On 07 Mar 2016, at 22:54, Howard Ritter <hlritter at bex.net> wrote: > > I called customer service directly (selecting the service option) two > weeks ago and a very helpful lady told me I could ask for a reservation > and expect service in August, or just send my M9 in with a cover letter > for immediate service and expressing a wish to trade up to an MM. I did so > the next day, and a week later I received a form confirming sensor damage > and my wish to trade up. I called the next day, talked to the same lady, > confirmed my wish, gave her my credit card number. She confirmed that they > had MMs in stock and would ship in a couple of days. My MM arrived today > at the UPS distribution center in Raleigh where I?ll pick it up after > returning from an out of town trip 48 hrs from now. > > Now, THAT is legendary service! > > Fergit the email. Call! > > ?howard > > >> On Mar 7, 2016, at 4:01 PM, Peter Klein <pklein at threshinc.com> wrote: >> >> I sent Leica USA Service an email asking for a place in line for a >> Monochrom sensor replacement, using the e-address on Leica USA's Web >> site. No response after a week. Does anyone know the number of a >> specific person I can contact to get things moving? >> >> --Peter