Archived posting to the Leica Users Group, 2003/01/13
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Greetings, Sorry to hear about your lens problem. I had exactly the same problem with my 3E. However, I sent mine to NJ and they returned an estimate fairly quickly. I never received any correspondence indicating that they couldn't fix it here. As a matter of fact, they did fix it and I received the lens about a week or so after I received the estimate (mine was warranty work so they probably didn't wait to start the repairs until they got back the estimate because I was not required to pay for anything). Now it works great. I'm curious as to why they would need ot send it back to Germany as well so here is my question: If you purchase a non-passport (or non-US) lens can/will Leica in NJ still repair the product under warranty (if any remains) or as a service for pay (if warranty has expired)? Perhaps a stupid question, I was just wondering. Thanks in advance for any response. Frank On Sat, 11 Jan 2003 16:10:23 -0500 Michael Cahill <mcahill2@comcast.net> wrote: > I'm hoping someone on the LUG my be able to > advise me. I sent my 3E off to > Leica NJ to have the aperture ring tightened. > As mentioned on the LUG > previously, this seems to be a common problem > with the newer version of the > this lens. I received a letter from them > yesterday indicating that they had > to send the lens back to Germany for an > estimate. The lens was purchased in > Germany about a year ago. Does anybody have a > clue why they need to send to > back for an estimate? I'm concerned because in > the letter they speak about > "lengthy" delays. I'm heading to Cuba in > February and want to take the lens > with me. Is this a problem someone other than > Leica NJ could fix here in the > States? > > Any advice is greatly appreciated. > > Mike > ___________________________________________ > The Laurel Group > On Site Creative Services > > Site Location: > JOHNSON AND JOHNSON > CONSUMER COMPANIES > 199 Grandview Road > Skillman, NJ 08558 > 908.874.2978 > > info@laurelgroup.com > > -- > To unsubscribe, see > http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html