Archived posting to the Leica Users Group, 2003/01/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hi, Herb - I've had similar experiences with KEH. Tell them something's missing, tell them something isn't right, and they take care of it right away, with no argument. And in addition to that, they definitely undergrade their equipment - which is to say that it tends to be in better than described condition. B. D. - -----Original Message----- From: owner-leica-users@mejac.palo-alto.ca.us [mailto:owner-leica-users@mejac.palo-alto.ca.us] On Behalf Of Herb Kanner Sent: Wednesday, January 22, 2003 1:47 PM To: leica-users@mejac.palo-alto.ca.us Subject: [Leica] About businesses Perhaps I reported this a long time ago, but if so, it's worth repeating. When I decided to make the plunge into Leica, not easy on a retired budget, I phoned B & H and they had an M6 classic and an M6 TTL for $100 more. I decided on the TTL. Then I asked about a 35 mm lens. The salesman said that he had one, but that it was pretty worn and I had just bought a very nice camera. He said he didn't want to sell me such a beat up lens. I couldn't believe it. A salesman turning down a sale! For the next few weeks, I phoned B&H, but nothing had come in, and I finally bought one from KEH. I was also impressed with KEH. I ordered both the lens and a lens hood. The hood got temporarily lost in the packing, and I thought they had omitted it. I phoned, and they said they would send me another. A few minutes later, I found the hood, called them back to tell them to forget it. That was also amazing--their willingness to take my word for it that a fifty buck item had been overlooked. Herb Original message----------------- I just heard back from Henry at B&H and he has already followed up with two people at Leica USA on this. He seemed every bit as concerned as I and evidently Leica USA is also very intereseted. Henry has assured me that I will be getting a brand new M7, not the one I returned. He even went the extra mile and will refund my shipping cost for sending it back. I thank Henry for his help and applaud the ability of a large company like B&H to please the customer and make it right. I know sometimes dealing with a large company the size of B&H can be frustrating, but making Henry aware of this problem made all the difference. That says a lot about Henry and for B&H. Tom Henson - -- Herbert Kanner kanner@acm.org 650-326-8204 Do not meddle in the affairs of cats, for they are subtle and will pee on your computer! - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html