Archived posting to the Leica Users Group, 2003/01/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Before eBay...I bought a lot from KEH, as B.D. says, they undergrade the stuff, and even if they didn't, their inspection period is superb, and it comes with warranty. They are a great company to deal with. I do wish they were cheaper though...they used to be worth buying from, but now, they seem to be a bit "heady" as far as pricing goes... Austin > Hi, Herb - I've had similar experiences with KEH. Tell them something's > missing, tell them something isn't right, and they take care of it right > away, with no argument. And in addition to that, they definitely > undergrade their equipment - which is to say that it tends to be in > better than described condition. > > B. D. > -----Original Message----- > From: owner-leica-users@mejac.palo-alto.ca.us > [mailto:owner-leica-users@mejac.palo-alto.ca.us] On Behalf Of Herb > Kanner > Sent: Wednesday, January 22, 2003 1:47 PM > To: leica-users@mejac.palo-alto.ca.us > Subject: [Leica] About businesses > > > Perhaps I reported this a long time ago, but if so, it's worth > repeating. > > When I decided to make the plunge into Leica, not easy on a retired > budget, I phoned B & H and they had an M6 classic and an M6 TTL for > $100 more. I decided on the TTL. Then I asked about a 35 mm lens. > The salesman said that he had one, but that it was pretty worn and I > had just bought a very nice camera. He said he didn't want to sell > me such a beat up lens. > > I couldn't believe it. A salesman turning down a sale! For the next > few weeks, I phoned B&H, but nothing had come in, and I finally > bought one from KEH. > > I was also impressed with KEH. I ordered both the lens and a lens > hood. The hood got temporarily lost in the packing, and I thought > they had omitted it. I phoned, and they said they would send me > another. A few minutes later, I found the hood, called them back to > tell them to forget it. That was also amazing--their willingness to > take my word for it that a fifty buck item had been overlooked. > > Herb > > Original message----------------- > > I just heard back from Henry at B&H and he has already followed up with > two people at Leica USA on this. > > He seemed every bit as concerned as I and evidently Leica USA is also > very intereseted. > > Henry has assured me that I will be getting a brand new M7, not the one > I returned. He even went the extra mile and will refund my shipping cost > for sending it back. > > I thank Henry for his help and applaud the ability of a large company > like B&H to please the customer and make it right. > > I know sometimes dealing with a large company the size of B&H can be > frustrating, but making Henry aware of this problem made all the > difference. > > That says a lot about Henry and for B&H. > > Tom Henson > > -- > Herbert Kanner > kanner@acm.org > 650-326-8204 > > Do not meddle in the affairs of cats, > for they are subtle and will pee > on your computer! > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html