Archived posting to the Leica Users Group, 2004/01/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Dear Group - sorry is this is a tad bit off-topic, but I need some overseas advice. After some valuable advice form the list (and pain-seeking hours of wading through the list archive), I decided that my kit would live inside a Domke J-803. Although some suggestions were made about the difficulty in delivering, I found one, ready for on-line ordering on: www.helixphoto.com I ordered and payed (Paypal) for this item (USD 98.46, including shipping) on Jan-7. After receiving automated replies from both Helix and Paypal, things turned silent. On Jan-12, I sent out a mail, kindly asking for confirmation of my order and an expected date of delivery. This was promptly answered with a message indicating that the specific item was not in stock, and asking if I wanted to wait for two weeks to back order. On the same day I replied that I did want to wait if they were positive about being able to deliver at all. I did not want to wait just to find out that it is not coming after all. No answer came. On Jan-14 I sent a reminder, because a reaction to the previous was never issued. No answer came. On Jan-18 I have again mailed them to say that I am concerned about my order and the money that I have payed. As you might have guessed, no answer has come to date... I am just interested to learn if anyone here has dealt with these people before? Also any suggestions on how to handle this would be welcomed too. Thanks a lot! - -- Erik van der Meulen <e.van.der.meulen@avondel.com> (currently looking at Artisan & Artist bags ;-)) - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html