[Leica] Re:Dell Bashing

[creativevisions at verizon.net (Michael J Herring)]

Brian,

You hit the nail on the head..............
"because they pioneered direct-to-consumer sales instead of selling through 
retailers".
Consumers want the lowest price today and that is all they see.(Via tunnel 
vision).

Mike
----- Original Message ----- 
From: "Brian Reid" <reid@mejac.palo-alto.ca.us>
To: "Leica Users Group" <lug@leica-users.org>
Sent: Thursday, July 28, 2005 11:00 PM
Subject: Re: [Leica] Re:Dell Bashing


>I was an employee of Compaq for a while, and one of my assignments was to 
>do an evaluation of Dell products and services. One of my staff bought a 
>Dell computer for her mother, and we monitored and analyzed every aspect of 
>the relationship. We also did what many manufacturers do: bought Dell 
>computers and tore them apart and studied what was there.
>
> What I learned is that Dell had way better service than Compaq did at that 
> time, and that Dell's manufacturing quality was as good as their price 
> points would allow. In consumer price ranges, the reliability of all 
> computers involves component quality and the QA process. From time to time 
> there will be a design that is inherently unstable or unmanufacturable, 
> and part of what QA must do is spot those designs quickly and pull them.
>
> Dell dominated Compaq, in my opinion, because it was so much easier to 
> deal with them and their customer service was so much better. (Also, of 
> course, because they pioneered direct-to-consumer sales instead of selling 
> through retailers.)
>
> The computer market is too competitive for any brand that doesn't make 
> quality products to survive. Even a good brand can have an occasional 
> lemon. There is nothing wrong with Dell computers, but carefully hand-made 
> computers are better. And a lot more expensive.
>
>
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