[Leica] Dell Bashing

[masonster at gmail.com (David Mason)]

Despite having a formal relationship with Dell at my last job (in
which I personally dealt with one of the VPs of hardware) my laptop
had 6 keyboards, 2 lcds, 1 simm card, and one hard drive replaced
before they finally sent me a new one.

Good thing it wasn't my money.

My Rant off.

On 7/28/05, Frank Filippone <red735i@earthlink.net> wrote:
> I have owned, with my family, 8 Dell computers over the past few to many
> years.  AS much as the assembled multitude dislikes Dell, and especially 
> the
> reliability of Dell, I disagree.
> 
> I have never had a hardware problem, and I buy consumer grade computers (
> which use the same quality components as the fancy business  machines),  I
> have had several problems with software, BIOS, and a single bad keyboard 
> and
> a mouse.  Never a hardware failure ( other than a $15 keyboard and an even
> cheaper mouse, that probably was a software issue anyway...)
> 
> I have never had a HDD go out on me, and I have owned at least 15 over the
> years.  I have bought Maxtor ( now), WD, and Seagate. I have worked for WD
> ( Imaging Business, not Drives).
> 
> Rarely is it a hardware drive problem, especially after the first few days
> of running.  Less often even is a motherboard problem, again after a few
> days of operating.  It is usually a software, OS, or BIOS problem, but
> finding that out ( and fixing it) is like pulling teeth.. Techs generally
> will not be able to help you.... Even those from Dell that speak English as
> their first language.....   I was once told to re-install my OS and my SW
> because there was a conflict in the BIOS and my mouse... A Toshiba Laptop 
> ..
> a simple change of mouse cured the problem without losing anything...except
> my temper.....
> 
> Dell is no better than anyone else, but they are also no worse.  You are
> buying a high tech product made for consumers.  It is like buying a fancy
> rice cooker, TV ( low end), or a microwave oven.  They are mostly all made
> in China, of the same components, and especially of the same quality
> components.  Sometimes the difference between maker A vs. B is the QA 
> checks
> done.  Sometimes it is simply the price point that is marked on the box.
> But never believe that any Company with a reputation they want to be
> positive, like Dell, ships garbage, knowingly faulty items, or even second
> grade parts.  It just is not true.
> 
> Yes, Apple is totally designed in house ( maybe.... did you know that MOST
> of the designs on PC's are done at a small company in California? and the
> design kits are given away by Intel? and as long as they buy Intel
> processors, the use of the design is free....).... and certainly under
> Apple's control all the way.  Are they better?  Like I think Brian said, at
> least they are totally under one entity, so there should be more seamless
> integration of the total SW + HW issues.  Is it real?  Maybe.... or maybe 
> it
> is just hype....
> 
> Buy whatever you want, backup as often as you can, buy drives from whoever
> you wish.  Sometimes the SW will just go nuts on you, because it can......
> 
> Rant off.....
> 
> Frank Filippone
> red735i@earthlink.net
> 
> 
> 
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