Archived posting to the Leica Users Group, 2008/11/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It's a shame that you were treated poorly, Jeffery. Yet, that has not been my experience. Slow in communication? Sometimes. But not always. When my first R8 died they handled it in about three weeks, returning it DOA, and finally, within another week, with a new body and weekly updates (using mail). When my M8 shutter faulted they handled it in about three weeks, returned phone calls within a day or two and the camera's been working without a hitch since. When a dial fell off the DMR they handled it within 10 days. My 28 cron was coded within about 10 days with clear reasonable communication along the way. It is a small company. Fond regards, George george@imagist.com http://www.imagist.com http://www.imagist.com/blog http://www.linkedin.com/in/imagist On Nov 22, 2008, at 10:29 AM, Jeffery Smith wrote: > Leica's post-sales are what turned me off to photography for the > past year. When my M8 died after two weeks, nobody at Leica would > return my calls or respond to my emails. I finally had to contact > the president (in the USA) to get a response. Leica's customer > service can be summed up in three words: Go F**k Yourself.