[Leica] Does Leica actually want to sell cameras?

[images at comporium.net (Tina Manley)]

At 09:17 AM 11/22/2008, you wrote:
>It's a shame that you were treated poorly, Jeffery.
>Yet, that has not been my experience.
>
>Fond regards,
>George

That has not been my experience either.  In almost 30 years of using 
Leicas, the service departments in both Germany and New Jersey have 
been very good about either providing expedited repairs and service 
or sending me loaner cameras or lenses while mine are being 
repaired.  My M8 shutter failed and they had it repaired and back to 
me in less than two weeks.  I explained that I had to have it for an 
assignment and they agreed to either get it back in time or send me a 
loaner.  Many times with my film cameras, Leica has done a CLA and 
shipped them back overnight so I'd have them in time to leave on a trip.

You can't let them forget about you, though - sometimes they get 
really busy and your order might slide to the bottom of the 
pile.  Repeated phone calls higher up the line have always resulted 
in getting my cameras back when I need them.

Tina


Tina Manley
www.tinamanley.com