Archived posting to the Leica Users Group, 2008/11/24
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Gene, You're very lucky. I had to wait 4 months for a focus adjustment on a 400mm Telyt and 6 weeks for a shutter repair on my M8. It also took them 3 months to code my Tri-Elmar. This was all in the past year. Len On Nov 24, 2008, at 12:09 PM, grduprey@mchsi.com wrote: > Len, > > Well I'm not a professional and I have had excellent service and > replies from Leica over the years, including the recent past. The > longest I have waited for service to be performed has been 3 weeks, > most less than that. I also find that calling them has also helped > get service turned around and replies for questions. They have > offered to fix my 21 Elmarit Apsh while i wait for it. > Unfortunately I was not able to take advantage of the offer for > logistical reasons. But Leica NJ has told me they can have it > turned around in 2 days or less. I also request 2 day shipping and > they do it readily and have never charged me for the extra cost. > And as Tina has said, if they know you are on a short fuse for a > trip they will take care of it right away, they have done this for > me several times. > > Gene > > -------------- Original message ---------------------- > From: Leonard Taupier <len-001@verizon.net> >> >> Tina, >> >> You can't compare the way a Leica using professional gets treated >> versus the average amateur. It is true of Leica, Nikon and Canon or >> whatever companies gear the pros use. While it's the amateur that may >> pay the bills, in most cases it's the pros that give credibility and >> prestige to the line. That accounts for a huge difference in how you >> are treated and how you can go to the front of the line. While that's >> the way it should be there should be a much greater effort to satisfy >> the end of the line as well. >> >> Len >> >> >> >> >> On Nov 22, 2008, at 9:36 PM, Tina Manley wrote: >> >>> At 09:17 AM 11/22/2008, you wrote: >>>> It's a shame that you were treated poorly, Jeffery. >>>> Yet, that has not been my experience. >>>> >>>> Fond regards, >>>> George >>> >>> That has not been my experience either. In almost 30 years of >>> using Leicas, the service departments in both Germany and New >>> Jersey have been very good about either providing expedited repairs >>> and service or sending me loaner cameras or lenses while mine are >>> being repaired. My M8 shutter failed and they had it repaired and >>> back to me in less than two weeks. I explained that I had to have >>> it for an assignment and they agreed to either get it back in time >>> or send me a loaner. Many times with my film cameras, Leica has >>> done a CLA and shipped them back overnight so I'd have them in time >>> to leave on a trip. >>> >>> You can't let them forget about you, though - sometimes they get >>> really busy and your order might slide to the bottom of the pile. >>> Repeated phone calls higher up the line have always resulted in >>> getting my cameras back when I need them. >>> >>> Tina >>> >>> >>> Tina Manley >>> www.tinamanley.com >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information