Archived posting to the Leica Users Group, 2011/04/23
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Whilst in Beijing I had a very minor problem with my M6 which wanted correcting. I took it to a repair agent who was accredited to Leica, and asked him to fix it. He took it as if I had entrusted him with my new born baby, and came back with it fixed in about 20 minutes. He refused to charge as 'it was such an honour' to be working on a Leica for a professional photographer'. That is what I call service, and seemed typical for Beijing then. It has probably changed to our Western ways by now. Gerry Gerry Walden LRPS +44 (0)23 8046 3076 (Office) +44 (0)797 287 7932 (Mobile) Web: www.gwpics.com Blog: www.gerrywalden.wordpress.com On 23 Apr 2011, at 15:24, Peter Cheyne wrote: > About three weeks ago I made a trip Tokyo. While there I visited Leica in > Ginza, wanting to try the 24/1.4. I asked an assistant if they had the > lens, he nodded, said yes in Japanese and went into the back room. I sat > down and waited. And waited. And waited. My girlfriend decided to go > out and buy cinema tickets as we had already been waiting 15 minutes by > then. I waited ten minutes longer, then asked the assistant if he had > found a copy. He said, "Oh, you can't try it!" I was so shocked and > insulted that I just said goodbye and left the store. Being told they > have it, then being ignored, reminded me of a scene in The Pink Panther > where someone asked Clouseau if he knows the right time, and he replied, > "Yes, thank you", and walked on. > > Another irk. Leica Japan quoted me ?180,000 to repair the shutter speed > problem on my M7 (warranty just expired). Don Goldberg quoted me $180. > He serviced it thoroughly, speedily and courteously, and it's a gem again. > Before he received it, he guessed it needed a new shutter dial contact > assembly. When he got it, his guess was confirmed. What on Earth did > Leica Japan think to make a quote of ?180,000? Maybe its their standard > practice to replace the innards and not use their nous, training, or > experience to efficiently address the actual fault. I have been thinking > to write a letter of complaint about this to Leica Solms. Do you think I > should, or is it a bit much and not really my place to do so? Perhaps > Leica Japan are onto a good thing, and Japanese customers often > uncritically pay what they are quoted. > > Peter Cheyne > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information