Archived posting to the Leica Users Group, 2011/04/23
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]The short answer is that yes, you should complain to Leica Solms. There is no excuse for poor service. Cheers, Nathan On 23 Apr, 2011, at 16:24 , Peter Cheyne wrote: > About three weeks ago I made a trip Tokyo. While there I visited Leica in > Ginza, wanting to try the 24/1.4. I asked an assistant if they had the > lens, he nodded, said yes in Japanese and went into the back room. I sat > down and waited. And waited. And waited. My girlfriend decided to go > out and buy cinema tickets as we had already been waiting 15 minutes by > then. I waited ten minutes longer, then asked the assistant if he had > found a copy. He said, "Oh, you can't try it!" I was so shocked and > insulted that I just said goodbye and left the store. Being told they > have it, then being ignored, reminded me of a scene in The Pink Panther > where someone asked Clouseau if he knows the right time, and he replied, > "Yes, thank you", and walked on. > > Another irk. Leica Japan quoted me ?180,000 to repair the shutter speed > problem on my M7 (warranty just expired). Don Goldberg quoted me $180. > He serviced it thoroughly, speedily and courteously, and it's a gem again. > Before he received it, he guessed it needed a new shutter dial contact > assembly. When he got it, his guess was confirmed. What on Earth did > Leica Japan think to make a quote of ?180,000? Maybe its their standard > practice to replace the innards and not use their nous, training, or > experience to efficiently address the actual fault. I have been thinking > to write a letter of complaint about this to Leica Solms. Do you think I > should, or is it a bit much and not really my place to do so? Perhaps > Leica Japan are onto a good thing, and Japanese customers often > uncritically pay what they are quoted. > > Peter Cheyne > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > Nathan Wajsman Alicante, Spain http://www.frozenlight.eu http://www.greatpix.eu http://www.nathanfoto.com Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 PICTURE OF THE WEEK: http://www.fotocycle.dk/paws Image licensing: http://www.alamy.com/search-results.asp?qt=wajsman Blog: http://www.fotocycle.dk/blog