Archived posting to the Leica Users Group, 1997/08/28

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Subject: Re: Whate Leica say they will do
From: Michael Goldbard <m@gbard.com>
Date: Thu, 28 Aug 1997 23:07:54 -0700

Marc, et al,

To quote the warranty card of my M6 purchased during the current rebate,
the lower half of which was sent to Leica Camera Inc, NJ:

"... By filling out and sending in the bottom portion of this warranty card
within 30 days of your purchase date, you will receive the full benefits of
our exclusive Passport Protection Plan and Limited Warranty ...  To
identify you as the owner of one of the world's finest products, you will
receive the Leica Passport Service Card. ..."

Has anyone received such a Service card?

	Michael


>At 05:38 PM 8/28/97 -0500, Alistair wrote:
>>     they ARE supposed to send out a little plastic passport card, with
>>     your name, date, and item details and serial # on.
>>
>>     The 'book' is the Leica 'handbook' for the year (really a then-current
>>     product catalogue).
>>
>>     The reason I shout 'ARE' is because they say in the documentation that
>>     comes with new items that this is what they will do.
>
>
>I have never received a 'little plastic passport card' for any new Leica
>item I have ever purchased, nor am I aware of anything in the literature I
>have received saying that I should be so honoured.
>
>I have placed one warranty claim, and it was promptly and cheerfully
>honoured without any request for documentation at all -- they simply
>replaced it.
>
>I do receive the system handbook every year or three, but that's because I
>now know enough to ask for it -- I was sent one, gratis, two years ago by
>Leica and foolishly mentioned on the LUG that I had received this, only to
>find that everyone else seems to get one automatically ...
>
>Marc
>
>
>Marc James Small
>Cha Robh Bas Fir, Gun Ghras Fir!
>FAX:  +540/343-7315