Archived posting to the Leica Users Group, 1998/04/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Robert At 05:37 PM 4/3/98 +0000, you wrote: >To disagree with most of you, Danny seems to be someone intelligent, >polite, and fair - which is a hell of a lot more than I can say for some of >you. After years of buying equipment in NYC, I can honestly say that 90% >of the problems are not the fault of the consumers, but of the dealers: I am a long time customer of Don and I consider him a friend. It may be that the above and following are problems with the dealers you have dealt with, but in all my dealings with Don ( and I might add with the few I have had with Tamarkin): > -inaccurate descriptions - Very close to what I received and usually much better than I expected. > -selling grey market items as having USA warranty - Warranties and source of items was clearly set forth. > -14-day money back guaranteed magazine ads, yet after purchase only >exchanges are actually offered - Money paid promptly. > -store prices different from mail order prices - NA as to Don as he has no store sales. > -selling demos as brand new items > -switch-and-bite - Never happened. > -charging extra for additional items, originally meant to be included - Never happened, >Though they are out there, a good dealer is definitely hard to find. >If the buyer feels cheated out of a deal, an honest dealer should make >further ammends (provide some options, or at very least apologize) than >just refund the money. I don't expect an apology - just a strict adhearance to the deal. I have never received less. We each have to find the dealer (s) we feel comfortable with. Several that have been mentioned on the LUG I have done business with and have not felt comfortable with and will not deal with them again. Dick Hemingway Norman, OK