Archived posting to the Leica Users Group, 1998/10/30

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Subject: Re: [Leica] Customer commitment
From: Marc James Small <msmall@roanoke.infi.net>
Date: Fri, 30 Oct 1998 22:29:01 -0500

At 05:39 PM 1998-10-30 -0700, Bob Maxey rather bafflingly wrote:
>And you think this is the Hallmark of a good Dealer? What's wrong with
>dealers honoring their ads, treating us fairly, paying careful attention to
>their orders? We did, and we had customers who would accept higher prices
>over the Schlock Houses just because we offered commitment to the customer,
>complete honesty, accurate packaging and shipping, etc.


You have just done a neat job of describing how Tamarkin operates.  As a
Christian, I accept original sin as the explanation for why mistakes
happen;  you might have a different explanation.  But, in any event,
mistakes DO happen.  And a good dealer will work to fix them.

Marc

msmall@roanoke.infi.net  FAX:  +540/343-7315
Cha robh bas fir gun ghras fir!